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Trusted Windows Limited is committed to providing a quality service for its customers and partners, working in an open and accountable way that builds the trust and respect of all our stakeholders. Our goal is to ensure that every one of our customers is delighted with our products and the service that they receive from us. One of the ways in which we can continue to improve our service is by listening and responding to the views of our customers and partners, and by responding positively to complaints, and do our best to respond as quickly as possible and put matters right if we can.
we aim to ensure that:
- Making a complaint or claim is as easy as possible
- We treat a complaint or claim as a clear expression of dissatisfaction with our service which calls for an immediate response
- We deal with it promptly, politely and, when appropriate, confidentially
- We respond in the right way – for example, with an explanation, or an apology where we have got things wrong, or information on any action taken etc
- We learn from complaints and claims, use them to improve our service, and review annually our complaints policy and procedures.
If you need to get in touch you can contact us on [email protected] or call us on 0808 239 5746